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الوصف الوظيفي

الأدوار والمسؤوليات

An Account Manager is a person who is responsible for the management of sales and relationships with merchants. The Account Manager serves as the interface between the merchants and the Business Development team in the company. They are assigned a company's existing merchant's accounts.

Responsibilities:
Serve as the lead point of contact for all Merchants on account management matters

Build and maintain strong, long-lasting merchant relationships based on trust and respect

Negotiate contracts and close agreements to maximize profits

Ensure the timely and successful delivery of our solutions according to merchant needs and objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Develop new business with existing merchants and/or identify areas of improvement to meet objectives and increase revenues

Creating co-marketing initiatives and promotional material with merchants aimed at attracting new users to Toters platform and highlighting to existing customers the value of being on our platform

Forecast and track key account metrics and take the initiative to rectify/enhance the findings

Prepare reports on account status

Collaborate with the Business Development team to identify and grow opportunities

Communicating with merchants to understand their needs and explain product value

Collecting and analyzing data to learn more about consumer behavior and propose ideas to increase revenues

Maintaining updated knowledge of company products and services

Resolving complaints and preventing additional issues by improving processes

Identifying industry trends

Acting as a client advocate with a focus on improving the merchant experience

Requirements:
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or similar role

Problem-solving skills and analytical skills

Solid experience with CRM software and MS Office (particularly MS Excel)

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Excellent listening, negotiation, and presentation skills

Strong verbal and written communication skills

Good command of English, Arabic, and Kurdish (oral and written)

BA/BS degree in Business Administration, Sales or relevant field

Extensive, accurate product knowledge.