Key Account Manager - Aerospace

للتقدم للوظيفة : رابط الوظيفة من هنا. 

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الوصف الوظيفي

الأدوار والمسؤوليات

Business Management

• Own the overall growth, operational success, and financial performance of assigned Aerospace Key Accounts.

• Drive proactive coordination with internal departments and customers to maximize efficiencies and strengthen cross-functional collaboration.

• Manage financial performance, including revenue, margins, and cost control, while supporting freight management initiatives within the UAE.

• Develop Aerospace Logistics across UAE and GCC markets and support Air Freight development in satellite offices.

• Lead rate and SLA negotiations in line with internal DOA policies.

• Drive multi-modal transport initiatives (Sea/Air, Air/Sea) within the partner network, especially for Aerospace-related customers.

Strategic Planning and Development

• Actively contribute to annual planning cycles to ensure achievement of daily, weekly, and monthly SLA targets.

• Own and monitor P&L performance and budget control for assigned accounts.

• Develop and implement strategic growth plans for both existing and new business within the BU sector.

• Identify risks and opportunities, leveraging market knowledge to anticipate future trends.

• Utilize appropriate tools and frameworks to achieve short- and long-term business objectives.

• Secure signed SLAs and establish structured operating plans with regular performance reviews.

Supply Chain and Partner Development

• Strengthen supply chain processes to enhance operational efficiency and service excellence.

• Identify and recommend strategic partner relationships and optimized business processes.

• Develop and maintain SOPs to ensure process transparency and system alignment.

• Publish performance dashboards at agreed intervals and conduct structured review meetings with customers.

• Negotiate competitive rates and service levels with customers and suppliers to generate value-added solutions.

• Initiate and manage improvement projects to enhance efficiency, volumes, and mutually beneficial outcomes.

Documentation and Compliance

• Ensure adherence to Freight & Relocation management guidelines when coordinating with international agents and foreign ports.

• Monitor regulatory changes and guide teams to ensure full compliance with government requirements.

• Identify and develop new revenue-generating activities for sustainable growth and margin improvement.

• Manage SLA sign-offs and renewals for all key accounts.

• Maintain the highest service standards and achieve optimal CSAT scores.

• Ensure timely publication of performance dashboards for key accounts.

• Demonstrate expertise in DG handling and certification processes.

الملف الشخصي المطلوب للمرشحين

• Required Skills To Be Successful:

  • Strong expertise in Aerospace Logistics.

  • Advanced knowledge of Air Freight Operations Management and Procurement.

  • Proven team leadership and people management skills.

  • Customer-focused mindset with strong negotiation and relationship management capabilities.

  
  

  What Qualifies You For The Role:

  • Postgraduate degree, preferably in Business Management or Supply Chain Management.

  • 8–12 years of experience in the Air Freight industry, including 5–8 years in key account management or branch/department management roles.

  • Strong commercial acumen with proven team leadership experience.

  • Technical expertise in Air Freight Operations, Procurement & Pricing, and tender management.

  • Proficiency in advanced MS Excel and experience with CargoWise EDI or similar TMS platforms.