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تفاصيل الوظيفةCredit Controller – Job Description (UAE)

Job Title

Credit Controller

Reports To

Finance Manager / Financial Controller

Job Summary

The Credit Controller is responsible for managing the company's credit policies, monitoring customer accounts, ensuring timely collection of outstanding payments, reducing bad debts, and maintaining healthy cash flow. The role involves liaising with customers, sales teams, and finance departments to resolve payment issues and ensure compliance with company credit procedures.

Key Responsibilities

Credit Management

Assess and evaluate customer creditworthiness before approving credit limits.

Review and recommend credit limits based on customer financial performance and payment history.

Monitor customer accounts to ensure adherence to approved credit terms.

Conduct periodic reviews of customer credit profiles and exposure levels.

Accounts Receivable & Collections

Monitor aged receivables and follow up on overdue accounts.

Contact customers via phone, email, and meetings to secure timely payments.

Prepare and issue account statements, reminders, and collection notices.

Resolve invoice disputes and payment discrepancies in coordination with sales and operations teams.

Negotiate payment plans where necessary and obtain management approval.

Reporting & Analysis

Prepare weekly and monthly Accounts Receivable (AR) aging reports.

Report overdue accounts, collection status, and bad debt risks to management.

Analyze customer payment trends and recommend corrective actions.

Maintain accurate records of collection activities and customer communications.

Compliance & Risk Control

Ensure compliance with company credit policies and procedures.

Minimize bad debt exposure and recommend provisions where required.

Support legal recovery actions for long-overdue accounts when necessary.

Assist during internal and external audits by providing required documentation.

Customer Relationship Management

Build and maintain positive relationships with customers while ensuring timely collections.

Respond professionally to customer inquiries regarding invoices, statements, and payments.

Collaborate with sales and customer service teams to resolve account-related issues.

Qualifications & Experience

Bachelor's degree in Accounting, Finance, Commerce, or a related field.

Minimum 2–5 years of experience in Credit Control, Accounts Receivable, or Finance, preferably in the UAE.

Knowledge of UAE business practices and credit management procedures.

Experience with ERP systems such as SAP ERP, Oracle NetSuite, or Microsoft Dynamics 365 is an advantage.

Skills & Competencies

Strong knowledge of accounts receivable and credit control processes.

Excellent negotiation and debt collection skills.

Strong analytical and problem-solving abilities.

Proficiency in Microsoft Excel and financial reporting.

Good communication and interpersonal skills.

Ability to work under pressure and meet collection targets.

High attention to detail and accuracy.

Strong organizational and time management skills.

Key Performance Indicators (KPIs)

Collection efficiency ratio.

Days Sales Outstanding (DSO).

Percentage of overdue receivables.

Reduction in bad debt provisions.

Timely resolution of customer disputes.

Accuracy of accounts receivable reporting.

Location: UAE

Department: Finance & Accounts

Employment Type: Full-Time