وظائف محاسبية | Pool of Accountability Assistant.

للتقدم للوظيفة : رابط الوظيفة من هنا. 

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توجيهات التقديم: 

Eligible candidates are invited to apply the earliest possible as we are screening applications on a rolling basis.

Only the applications received through our website will be taken into consideration.

البريد الالكتروني للشخص المسؤول: 

[email protected]

الموقعالرابط للتقديم: 

Pool of Accountability Assistant (Tyre) - Apply Here!

الوصف: 

Action against Hunger is an international non-governmental, private, apolitical, non-religious and non-profit organization created in 1979. Its goal is to combat hunger and dangerous situations that threaten men, women, and children. Currently 500 expats and more than 5,000 employees are working for Action against Hunger in more than forty-six countries working in projects concerning four areas of focus: nutrition, health, food security, water, and sanitation. 

In Lebanon, the Syrian crisis continues to generate political, social, and economic pressure due to the war in Lebanon and keeps more than 1.5 million refugees in a situation of increasing vulnerability. In this environment of political, economic, and social uncertainty, our teams have maintained their high levels of humanitarian response and aid to Lebanon. Likewise, our interventions have been maintained in the Bekaa and northern areas, as well as in the south of the country, with a special focus on working in partnership or in consortium with other organizations and on institutional strengthening of the relationship with both donors. institutional, such as with local authorities and entities.  
                                                                       

Position Title: Accountability Assistant

Background: Social Science, information management, humanitarian action, or related field.

Under the supervision of the MEAL Manager, the Accountability Assistant ensures high-quality data management at a base level and follows-up on all accountability related issues, including management of the feedback and complaints mechanism and base-level referrals.

Objective 1: Ensuring that referrals are managed in line with country-level and AAH standards at a base-level (20%)

1. Facilitate referrals on a daily basis using the referral information management system (RIMS), with a focus on quality
2. Ensure timely responses to both incoming and outgoing referrals
3. Meet regularly with other AAH teams to ensure timely follow up of referrals
4. Have a high-level understanding of stakeholders mapping and ensure that referrals are sent accordingly
5. Ensure Service Mapping is regularly updated both on RIMS, Activity Info, and other platforms
6. Glean lessons learnt from referrals, and support with high level reporting on referrals trends

Objective 2: Operate the feedback and complaints mechanism (FCM) at a base level, with necessary data entry and case follow-up (50%)

1. Answer hotline, WhatsApp calls, and WhatsApp messages on a daily basis in line with the tasks assigned by the MEAL Manager
2. Identify and immediately refer allegations related to Sexual Exploitation and Abuse (SEA), safeguarding, fraud, or other sensitive complaints through established confidential reporting pathways in accordance with ACF procedures.
3. Operate complaints desks through AAH field implementation as assigned by the MEAL Manager
4. Support dissemination of information on ACF Feedback and Complaints Mechanism and referral pathways to affected populations during field activities and community engagement events.
5. Accurately log on Activity Info and follow up on all complaints received, ensuring that timely response is managed
6. Facilitate follow-up of complaints through appropriate channels by initiating informal or formal investigations and ensuring complainants receive timely updates and responses in accordance with FCM standards and agreed service-level timelines.
7. Ensure that all data collected remains confidential and protected
8. Support with investigations, both formal and informal, at the request of the MEAL manager
9. Host or support hosting of regular follow up meetings with other AAH departments to close ongoing complaints, at the direction of the MEAL Manager
10. Ensure the archiving of all related support documents for all complaints, including all documents for levels 2, 3, and 4 complaints

Objective 3: Conducting field follow-up for sensitive accountability cases, when necessary (10%)

1. Conduct field follow-up on sensitive cases for information gathering when a serious (3 or 4) complaint arises at the direction of the MEAL Manager
2. Write up reports regarding findings of such visits and ensure sharing with appropriate parties
3. Ensure all corresponding documents are properly archived

Objective 4: Collecting, entering, managing, analysing and reporting on key data, including but not limited to data from referrals, FCM, and beneficiary selections (10%)

1. Manage the FCM and referrals log data (Activity Info and RIMS) to ensure that all data cleaning standards are respected
2. Support with the creation of regular reports that reflect key lessons learnt and trends in data for FCM and referrals
3. Support with data cleaning and reporting for data validation during beneficiary selection at the direction of the MEAL Manager
4. As needed, follow-up on cases found during the beneficiary selection data validation to ensure accountability to affected populations, as directed by the MEAL manager

Objective 5: Support MEAL teams in collecting, entering, managing, analysing, and reporting on other sources as necessary for department function (10%)

1. Support the MEAL department with other qualitative or quantitative data collections (e.g. conducting key informant interviews, facilitating focus group discussions, conducting semi-structured surveys),as advised by the MEAL manager
2. Support the MEAL department with entering, cleaning, managing, or organizing data from other MEAL data collections, as advised by the MEAL manager
3. Support the MEAL department with reporting on data collections as needed, as advised by the MEAL manager

Objective 6: Security

1. Respect the security rules specified in the mission and base security plan, see to it that the team under his/her responsibility complies with the security plan and perform the security management tasks that can be assigned in its protocols.
2. Communicate to the security managers of the working location any security related information or noncompliance with the security plan.

Objective 7: Support humanitarian activities of Action Against Hunger

1. Support the emergency interventions of the organization as per the employee’s abilities
2. Support any activity that helps reaching our humanitarian goals, as per the employee’s abilities
3. Promote gender equality within the humanitarian and/or development work
4. Attend meetings and trainings as needed

Objective 8: Gender & Safeguarding (Cross-cutting)

1. Promote safe and equitable environments, through knowledge and application of the protocol against harassment and gender policy.
2. Knowledge and compliance with safeguarding policy.
3. Promote gender equality within the humanitarian and/or development work.

Training/ Education: 

Bachelor’s degree/ master’s degree in social science, information management, humanitarian action, or any related field

Technical specific knowledge:

• Strong knowledge in data collection, entry, management, and analysis practices
• Good knowledge of Microsoft package, including Excel
• Understanding of accountability to affected populations (AAP), complaints handling, confidentiality and data protection
• Ability to handle sensitive or distressed callers calmly and confidentially
• Knowledge of food security and livelihoods, nutrition, WASH and protection is not necessary but considered a plus

Previous experience:

• At least 1 year of experience in a role handling case data, such as a hotline, case management, or complaints.
• Experience working in humanitarian aid or development is not necessary, but considered a plus.

Humanitarian sector knowledge: Good knowledge of INGOs and donor agencies procedure, guidelines, and intervention in the country and particularly in the South is a plus. Experience in working with Syrian refugees, vulnerable Lebanese and other refugees is desirable

Action Against the Hunger Knowledge:  Previous knowledge of Action Against Hunger policies, strategy, and previous interventions in the country is a plus.

Languages: English and Arabic (compulsory working languages, fluent spoken and written).

IT and specific systems: Good command of MS office (Microsoft excel, word, PowerPoint, and Outlook). Knowledge of ActivityInfo, KoboToolbox or RIMS is not necessary but an asset

Mobility (national/ international): National - Currently in Tyre or nearby area

Duty Station: The duty station is officially in Tyre office, from Monday to Friday. Mobility between bases is required.

Action against Hunger is committed to preventing any type of unwanted behaviour at work such as but not limited to sexual harassment, sexual exploitation and abuse, lack of integrity and/or financial misconduct; We expects all staff and volunteers to share this commitment through endorsing our code of conduct and other related policies and only
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