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الوصف الوظيفي

الأدوار والمسؤوليات

Job Overview
Purpose of the Position : is a critical role within the sales and account management team, responsible for expanding relationships with strategic clients or key accounts.

Baghdad, Iraq

Full time

Responsibilities:
• Client Relationship Management: Build and maintain strong, long-term relationships with key clients, understanding their needs, goals, and challenges.

• Account Growth: Develop and execute account plans to drive revenue growth and upselling opportunities.

• Client Needs Analysis: Conduct thorough needs assessments to identify client objectives and tailor solutions to meet their specific requirements.

• Communication: Serve as the primary point of contact between the organization and key clients, ensuring effective and responsive communication.

• Negotiation: Negotiate contract terms, pricing, and service-level agreements to ensure mutual satisfaction and profitability.

• Account Strategy: Develop and implement account-specific strategies that align with the organization s goals and objectives.

• Client Advocacy: Act as an advocate for key clients within the organization, ensuring their needs and expectations are met.

• Problem Resolution: Address client concerns, issues, or escalations promptly and effectively, collaborating with internal teams to find solutions.

• Performance Tracking: Monitor and report on key account performance, including sales metrics, customer satisfaction, and retention rates.

• Market Analysis: Stay updated on industry trends and competitive landscapes to identify opportunities and threats for key accounts.

• Contract Management: Manage the entire contract lifecycle, from negotiation and execution to renewal and amendment.

• Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and customer support teams to align strategies and deliver exceptional value to key accounts.

Qualifications:

• Proven experience in account management, sales, or related roles.

• Strong relationship-building and communication skills.

• Negotiation and persuasion abilities.

• Strategic thinking and analytical mindset.

• Excellent interpersonal skills and the ability to work well in a team.

• Problem-solving skills and adaptability to changing client needs.

• Results-oriented and target-driven.

• Knowledge of industry trends and market dynamics.