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الوصف الوظيفي
الأدوار والمسؤوليات
About the position
The Accounts Receivable & Collections Specialist will manage outstanding customer invoices, follow up on payments, and handle any discrepancies to ensure timely collection and accurate financial reporting.
Key Responsibilities:
• Accounts Receivable Management:
• Monitor and track all unpaid or partially paid invoices.
• Update invoice statuses based on customer feedback using internal tracking systems.
• Collections & Payment Follow-Up:
• Collaborate with the Customer Support Team and Project Managers to follow up on outstanding payments.
• Issue dunning (reminder) letters to customers twice a month:
• 1st reminder: Sent on the 15th of each month for current invoices.
• 2nd reminder: Sent at the beginning of the month for invoices from the previous period.
• Track the number of reminders sent and adjust the tone of follow-up communication accordingly.
• Invoice Discrepancies & Dispute Resolution:
• Resolve issues related to pricing, quantity, or customer rejection of invoices (AR-PRC-DIF, AR-QTY-DIF, AR-DBT).
• Collaborate with customers to resolve validation or approval delays (AR-CST).
• Bad Debt Accrual:
• Accrue unpaid invoices as bad debt when necessary, ensuring accurate accounting records.
Ideal Candidate Profile:
• Experience in accounts receivable, collections, or financial administration.
• Strong communication skills to engage with clients and resolve issues.
• Detail-oriented with excellent organizational skills.
• Ability to handle disputes and follow up systematically.
• Familiarity with invoice tracking and accounting systems.
Desired Skills:
• Bank Reconciliations
• Customer Support
• Debt Collection
• Financial Administration
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