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تفاصيل الوظيفة

Key Accountabilities
• Configure the GPS devices and make them ready for installation
• Create GPS configuration templates for different functions and projects
• Set up a customer profile on the GPS tracking platform
• Answer and resolve customer support queries
• Analyze and escalate GPS platform-related issues to the IT department
• Monitor and maintain office IT equipment
• Give software training to customers
• After-sales support, monthly customer account review, and follow-ups
• GPS equipment inventory management
• GPS installers team evaluation and efficiency monitoring
• To comply with QHSE policies and rules set by the company and to continually support the same to ensure a safe and healthy working environment
Essential Education
• Excellent customer relations skills to provide flawless customer support
• Proficient in Windows XP, Vista, and Windows 7, Linux
• Good working knowledge of all desktop applications and malware applications
• Good knowledge of GPS/GSM technology
• 2 years’ experience in the same or similar activity
Essential experience and job requirements
• Ability to multitask in a fast-paced environment
• Good interpersonal skills and organizational skills
• Good phone and email etiquette
• Willing to work on a flexible schedule