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Job Title:  Quality Auditor

Report to: Quality Supervisor

Location:  Tunis 

Overview of Role: 

We are currently looking for a Quality Auditor  to ensure that all external and internal requirements are met before our product reaches our customers.  You will be responsible for inspecting procedures and outputs, identifying mistakes or non-compliance issues.

As a Quality Auditor you will have a highly analytical mind with strong focus on attention to details.

What you will do:

• Understand and apply QA standards and methodologies throughout the order entry process.
• Perform thorough audits following defined protocols to ensure accuracy and efficiency.
• Identify deviations or shortfalls during the pre-production phase.
• Verify that order meets customer requirements and that product details are free of discrepancies.
• Maintain accurate records of audit findings, corrective actions, and follow-ups.
• Escalate urgent matters to supervisors/managers for timely resolution.
• Prepare and present reports, dashboards, and charts summarizing QA performance.
• Investigate quality issues and collaborate with relevant teams to resolve them.
• Provide recommendations for continuous improvement in QA practices.
• Ensure QA procedures and SOPs are regularly updated and in line with process changes.
• Share weekly and monthly findings with relevant departments and support the implementation of corrective and preventive actions.
• Collaborate closely with cross-functional teams including Order Entry, Graphics, and Customer Support to ensure alignment and continuous improvement.
• Discuss QA issues and solutions with supervisors when needed.
• Create and update training materials and guidelines to maintain quality standards.
• Develop and implement procedures to manage and improve QA processes.
• Support the team in achieving departmental objectives and goals.

Requirements and Skills:

• Fluent English is required 
• Fluency in other European languages (e.g., ES, IT, DE) is a must
• Strong ability to work under pressure and manage multiple tasks to meet tight deadlines.
• Excellent verbal and written communication skills for clear interaction with various stakeholders.
• Sharp attention to detail and strong visual communication skills.
• Previous experience in a Quality Control or Inspection role is preferred.
• Familiarity with Quality Assurance methodologies (e.g., Lean, Six Sigma) is a plus.
• Team-oriented with strong organizational and prioritization abilities.
• Proficient in Microsoft Office tools, including Excel, Word, PowerPoint, and Outlook, for documentation, analysis, and reporting purposes.

About National Pen

National Pen’s personalized promotional products are created for and inspired by small businesses. With more than 50 years of experience and serving 23 countries worldwide, National Pen provides personalized marketing solutions that help businesses connect with their customers through a personal brand experience. National Pen offers a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories, and operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.

To learn more, visit: http://www.pens.com

National Pen is a Cimpress brand (Nasdaq: CMPR).

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