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Development and Implementation of the national HR policies under her/his responsibilities & Compliance

Participate in defining and monitoring the implementation of HR policies under her/his responsibility

Participating in the project opening and closing and its timeframe from HR perspective

Ensure appropriateness and coherence of fields job descriptions

Ensure the SI functions Grid is implemented on the fields and the recruitment process is respected

Ensure the SI salary Grid is implemented on the mission, and participate in the yearly compensation & benefits benchmark

Continually ensure coherence between SI HR policies and national laws, and be the focal point of with the lawyer for national staff issues, as requested from the HRCO

Represent the HR department in meetings with Authorities (social security/Ministry of Labor etc.) and other NGOs for issues related to HR and Administration, at the request of the HRCo;

Conduct a field visit every 6 months, with a clear TOR to support admin and HR teams on the ground

Support to Field Bases

Provide ongoing technical support to field HR focal points in NES, NWS, and any new bases.

Coordinate regular visits (remotely or physically when feasible) to ensure HR consistency, documentation, and capacity building.

Act as the first line of support for operational HR questions at base level.

Human Resources Administration

Ensure contract management aligns with national labor laws and HR procedures are understood and followed across the mission.

Stay updated on labor legislation and ensure implementation of ISRs, medical clauses, and health coverage; lead annual health coverage and well-being surveys.

Verify payroll (HOMERE) and act as the mission’s HOMERE focal point; coordinate with HRCO and HQ for troubleshooting and updates.

Conduct HR policy and procedure training sessions; oversee compliance with employee taxes and social security in coordination with the Finance Coordinator.

Maintain accurate HR records and personnel files, prepare for audits, handle documentation with authorities, and organize national staff travel and contracts.

HR Archiving

Ensure national personnel files are regularly updated, deadlines are met, and both paper and digital records are properly filed and secured.

Monitor and verify updates to individual personnel files and coordinate quarterly HR archive mailings to HQ’s Internal Department.

Reporting/Communication/ Representation

Involved in mission HR strategy and target organizational chart with HRCo; consolidate and update organigram.

Compile monthly statistical HR report for HQ using HOMERE & HR Pack.

Act as HR focal point with Jordanian Authorities, including Social Security Corporation and Ministry of Labor.

Represent HRCo in support/coordination meetings and participate in HR-Admin coordination meetings.

Report changes in Social Security & Income Tax calculations to HQ; focal point for PSEA Complaint Reporting Mechanism.

Qualifications

Education & Experience

Bachelor’s degree in Human Resources, Business Administration, Labor Law, or a related field

+5 years of experience in the humanitarian sector (INGOs)

+3 years in a Human Resources management role with increasing responsibilities.

Technical Skills & Experience

Strong knowledge of national labor laws and experience liaising with local authorities

Skilled in developing and implementing HR policies, procedures, and job classification systems

Proficient in employment contract management and HR administrative processes

Confident in payroll processing, compensation management, and ensuring tax and social security compliance

Competent in using HR Information Systems (e.g., HOMERE, SAP, BambooHR) and payroll software

Advanced Excel and MS Office skills for HR data analysis and reporting

Experienced in maintaining compliant personnel files and preparing for HR audits

Proven ability to deliver onboarding, HR trainings, and policy refreshers across teams

Active contributor to staff wellbeing, benefits administration, and duty of care initiatives

Effective in providing HR support to multi-site and decentralized operations

Transversal Skills

Excellent communication and interpersonal skills – both written and verbal

Strong leadership and coordination capabilities

High level of integrity and discretion in handling sensitive matters

Sound analytical and problem-solving abilities

Skilled in mentoring and capacity building for HR and admin teams

Able to manage pressure and prioritise effectively in dynamic environments

Languages

Arabic: Fluent

English: Fluent