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Job Description

Work as "Accountant Support for our software", and give our customers sufficient support to use our cloud ERP software (Daftra), efficiently.

Responsibilities include, but are not limited to:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
• Guide the customer to the best practice of using our software to fit their business needs and requirements.
• Answer our customer's questions via our call center and resolve their issues via phone, email, or chat.
• Handling complaints.
• Hold online meetings with the clients to demonstrate/explain the product's technicalities or to solve critical problems.
• Test the system and report if there are any bugs.

Working Conditions:

• 5 working days, 8 working hours.
• Rotational shifts (24/7) on a monthly basis.
• Rotational days off on a monthly basis.

Job Requirements

• Bachelor’s Degree in Accounting.
• Must be flexible with the rotational shifts concept. 
• Must be flexible with the customer visits if required. 
• Software company experience is preferred.
• From 1 to 5 years of experience as an accountant or in accounting is a must.
• Excellent in using Excel and Accounting programs is a must.
• Excellent communication skills (verbal & written).
• Excellent customer handling skills.