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الوصف الوظيفي

Job Purpose:

The Senior Officer - Accounts Receivable is responsible for executing and coordinating daily accounts receivable operations for Dubai Holding Community Management. This role ensures the accurate and timely processing of invoices, application of payments, and actively assists in managing the collection of service charges and other revenues, significantly contributing to efficient cash flow management and maintaining accurate financial records.

Key Responsibilities:

1. Accounts Receivable Operations:

• Prepare and issue invoices accurately and timely for all services provided, ensuring adherence to billing cycles and client agreements.
• Process and apply customer payments precisely to the correct accounts, ensuring proper reconciliation of incoming funds.
• Proactively monitor customer accounts for non-payments, delayed payments, and other irregularities, initiating follow-up actions on outstanding receivables.

2. Collections & Inquiry Resolution:

• Actively participate in collection efforts by contacting customers regarding overdue accounts, under the supervision of senior team members.
• Respond to and resolve customer inquiries related to billing discrepancies, payment details, and account statements in a professional and timely manner.
• Support the resolution of routine and moderately complex payment disputes and issues, escalating as necessary.

3. Reconciliation & Record Keeping:

• Perform regular reconciliations of customer accounts, bank statements, and general ledger accounts to ensure accuracy and identify discrepancies.
• Maintain complete and accurate records of all accounts receivable transactions, including invoices, payments, and collection communications.
• Ensure all data is accurately entered and updated in the accounting system.

4. Reporting Assistance:

• Prepare accurate accounts receivable aging reports, collection summaries, and other financial statements for review by senior team members.
• Assist in month-end and year-end closing procedures related to accounts receivable, ensuring all entries are complete and accurate.

5. Compliance & Process Adherence:

• Ensure all accounts receivable activities strictly comply with DHCM's financial policies, procedures, and internal controls.
• Adhere to established processes for invoicing, cash application, and collections, identifying minor process adherence issues for improvement.

6. Health, Safety, and Environmental (HSE) Responsibilities:

• Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments.

Qualifications, Experience, & Skills:

• Qualifications & Experience:
  • Bachelor's degree in Accounting, Finance, or a related field.
  • Minimum of 3-5 years of progressive experience in an accounts receivable or general accounting role.
  • Strong understanding of accounting principles and accounts receivable processes.
  • Familiarity with accounting software and ERP systems is a plus.
• Skills:
  • Strong attention to detail and accuracy in data entry and financial record-keeping.
  • Good analytical and problem-solving skills for identifying and resolving discrepancies.
  • Effective communication and interpersonal skills, both written and verbal, for customer interactions.
  • Good organizational skills and ability to manage multiple tasks.
  • Proficiency in Microsoft Excel.
  • Customer-service oriented mindset.