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Job Description

• Regularly monitor customer accounts to ensure timely collections under the direct supervision of the Senior Accountant.
• Communicate with customers via phone, email, and other channels to follow up on overdue payments and resolve collection discrepancies.
• Prepare and send customer account confirmations according to a defined schedule, and follow up until they are signed and returned.
• Review and analyze customer account variances and coordinate with the finance department to resolve outstanding issues.
• Maintain strong professional relationships with customers to ensure smooth collection and effective communication.
• Archive all correspondence and account confirmations in an organized and easily retrievable manner.
• Utilize accounting software to input and update collection data and account confirmations.

Job Requirements

• Strong communication skills (both verbal and written).
• Ability to negotiate and follow up effectively with clients.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Experience with ERP systems or accounting software 
• Bachelor’s degree in a relevant field (preferably Accounting ).
• 1–3 years of proven experience in collections, accounts receivable, or customer account management.
• Solid understanding of basic accounting principles, particularly related to accounts receivable.