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الوصف الوظيفي

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

PURPOSE OF ROLE

Lead and manage all transaction processing activities across all jurisdictions, including accounts payable, accounts receivable, and collections functions, ensuring accurate, timely, and efficient processing of all financial transactions while maintaining strong internal controls and customer/vendor relationships.

KEY RESPONSIBILITIES

Accounts Payable Management

• Oversee complete purchase-to-pay process including vendor onboarding, invoice processing, and payment execution
• Ensure timely and accurate processing of vendor invoices with proper authorization and approval workflows
• Manage vendor relationships and resolve payment disputes and inquiries
• Maintain vendor master data accuracy and payment terms compliance
• Optimize payment timing to maximize cash flow while maintaining good vendor relationships
• Coordinate with procurement teams on contract terms and payment conditions

Accounts Receivable Management

• Oversee complete order-to-cash process from invoice generation through cash receipt
• Ensure accurate and timely customer invoicing in accordance with contract terms
• Manage customer credit limits, payment terms, and credit assessments
• Coordinate with sales teams on billing requirements and customer setup
• Handle customer billing inquiries and resolve disputes efficiently
• Monitor and report on receivables aging and collection performance

Collections & Credit Management

• Develop and implement effective collection strategies to minimize overdue receivables
• Manage collection activities including customer follow-up, payment arrangements, and legal actions
• Monitor days sales outstanding (DSO) and implement initiatives for improvement
• Assess customer creditworthiness and recommend credit limits and terms
• Coordinate with legal teams and collection agencies for severely delinquent accounts
• Manage bad debt provisions and write-offs in accordance with company policies

Process Management & Controls

• Implement and maintain standardized transaction processing procedures across all jurisdictions
• Ensure proper segregation of duties and internal controls in all transaction processing activities
• Monitor and report on key performance indicators including processing times, accuracy rates, and collection metrics
• Drive process improvements and automation initiatives to enhance efficiency
• Support month-end and quarter-end closing activities with timely transaction processing
• Maintain comprehensive documentation and audit trails for all transactions

Team Leadership & Development

• Provide direct supervision and performance management for transaction processing team
• Develop team capabilities through training, coaching, and skill development programs
• Ensure adequate cross-training and backup coverage for all critical processes
• Foster collaborative team environment focused on accuracy, efficiency, and customer service
• Implement effective workflow management and task prioritization systems
• Support career development and succession planning for team members

Stakeholder Management

• Coordinate with internal departments including procurement, sales, legal, and IT on transaction processing matters
• Maintain professional relationships with external vendors, customers, and service providers
• Support audit processes by providing requested documentation and explanations
• Communicate effectively with senior management on transaction processing performance and issues
• Collaborate with banking partners on payment processing and system integrations