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Main Responsibilities and Accountabilities:

• To ensure strict adherence to collection and recovery process, procedures and guidelines at all times.
• To achieve collections and recovery for assigned customers in order to ensure performance objectives for collecting on all accounts.
• To ensure timely and quality calling is done as per the guidelines and customer status is updated in collections diary for all assigned overdue customers.
• To meet the daily productivity & financial targets as defined.
• To follow up & contact customers to settle their liabilities via the agreed communication channels only.
• To ensure allocated portfolio is handled effectively on all cases Collection.
• Be proactive in a wide range of customer enquiries and issues and escalate to line manager as appropriate.
• Always comply with the bank code of conduct to ensure a positive image of the Bank is presented to all customers.
• Offering remedial solutions, restructures, Full & Final settlements, deferment of installments,etc in line with bank policy.
• Perform regular duties or tasks as required or instructed by the line manager to support the smooth operation of the department.
• Providing excellent customer service to all customers.
• To represent the Bank during meetings with clients to ensure the Bank's interest are properly protected.
• Identify and recommend improvements to procedures and processes to improve process and service levels.
• Provide support to other team members as required to assist in the smooth operation of the department.

Skills

- University (B.A) /(Business, Banking and finance, Accounting, Economics, Marketing, or Law)

- Minimum of 1 year experience

- Excellent interpersonal and communications skills.

- Good command in MS Office and English.

- Able to work under pressure.

- Dynamic and good team player.

- Self-motivated.