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Job Title: Order Entry Auditor – Italian Speaker

Location: Tunis, Tunisia

Reporting to: Quality Supervisor

Overview of Role:

We are currently looking for an Order Entry Auditor to ensure that all external and internal requirements are met before our product reaches our customers. You will be responsible for inspecting procedures and outputs, identifying mistakes or non-compliance issues.

As an Order Entry Auditor, you will have a highly analytical mind with strong focus on

attention to details.

Primary Duties & Responsibilities

• Understand and apply QA standards and methodologies throughout the order entry process.
• Perform thorough audits following defined protocols to ensure accuracy and efficiency.
• Identify deviations or shortfalls during the pre-production phase.
• Verify that order meets customer requirements and that product details are free of discrepancies.
• Maintain accurate records of audit findings, corrective actions, and follow-ups.
• Escalate urgent matters to supervisors/managers for timely resolution.
• Prepare and present reports, dashboards, and charts summarizing QA performance.
• Investigate quality issues and collaborate with relevant teams to resolve them.
• Provide recommendations for continuous improvement in QA practices.
• Ensure QA procedures and SOPs are regularly updated and in line with process changes.
• Share weekly and monthly findings with relevant departments and support the implementation of corrective and preventive actions.
• Collaborate closely with cross-functional teams including Order Entry, Graphics, and Customer Support to ensure alignment and continuous improvement.
• Discuss QA issues and solutions with supervisors when needed.
• Create and update training materials and guidelines to maintain quality standards.
• Develop and implement procedures to manage and improve QA processes.
• Support the team in achieving departmental objectives and goals.

Requirements & Qualifications

• Strong ability to work under pressure and manage multiple tasks to meet tight deadlines.
• Excellent verbal and written communication skills for clear interaction with various stakeholders.
• Sharp attention to detail and strong visual communication skills.
• Previous experience in a Quality Control or Inspection role is preferred.
• Familiarity with Quality Assurance methodologies (e.g., Lean, Six Sigma) is a plus.
• Team-oriented with strong organizational and prioritization abilities.
• Proficient in Microsoft Office tools, including Excel, Word, PowerPoint, and Outlook, for documentation, analysis, and reporting purposes.
• Fluent in English and Italian.

Our values

At National Pen, we are guided by a set of core values that define our culture and approach to hiring:

Customers-First: 

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement: 

We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented: 

We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity: 

We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric: 

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.

About Pens.com 

Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.​

To learn more, visit: www.PENS.com 

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).