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Job Description

Work as "Accountant Support for our software", and give our customers sufficient support to use our ERP software, efficiently.

Responsibilities include, but are not limited to:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Guide the customer to the best practice of using our software to fit their business needs and requirements.
• Answer our customer's questions via our calls and resolve their issues via phone, email or chat.
• Handling complaints.
• Hold online meetings with the clients to demonstrate/explain the product technicalities or to solve critical problems.

Job Requirements

• Bachelor’s Degree in Accounting or equivalent professional experience is a must
• Very good in using Excel and Accounting programs is a must
• Experience as an Accountant filed 
• Experience In Same Filed
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent soft skills/handling skills