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الوصف الوظيفي

About Us:

DMCC is a government entity established in 2002 to enhance commodity trade flows through Dubai. We perform a range of roles which continue to position Dubai as the preferred destination for global commodities trade and DMCC as the world’s No.1 Free Zone.

Company Profile:

DMCC is a center of global trade. Headquartered in Dubai, DMCC is the world’s most interconnected Free Zone, home to over 25,000 member companies and the leading trade and enterprise hub for commodities. Whether developing vibrant neighborhoods with world-class property like Jumeirah Lakes Towers and the much-anticipated Uptown Dubai or delivering high-performance business services, DMCC provides everything its dynamic community needs to live, work, and thrive. Made for Trade, DMCC is proud to sustain and grow Dubai’s position as the place to be for global trade today and long into the future.

Role Summary:

Responsible for providing ongoing management of approximately 200 platinum key accounts ensuring a consistent high level of service delivery, through addressing their requests and concerns and providing advice and information on all Free Zone service offerings.

Key Responsibilities:

• Maintains constant communications with key account holders taking responsibility for account management, support and maintenance through ensuring all issues are efficiently and quickly resolved
• Coordinates with members of the call centre team in order to ensure efficient follow up with potential key clients
• Nurture key account members with DMCC service offerings and identify opportunities to cross sell products and services as well as additional new company setups
• Consistently strive to exceed member expectations and find innovative ways to meet the member needs. By coordinating with internal departments ensure that the desired service levels are delivered to key account members
• Addresses all key account holder questions and concerns striving to ensure complete satisfaction on all accounts. Provide timely and error free services
• Communicates information on all existing and new Free Zone products and services utilizing opportunities for business expansion supported by the Business Development function
• Plan, coordinate sessions to obtain key account member feedbacks and understanding their needs on a continues basis
• Updates client information on the system ensuring efficient client tracking at all stages of registration and licensing
• Communicates collectedfeedback from key client holders to the Manager – Key Accounts in order to support service improvement initiatives
• Maintains clear and constant levels of communication with Operations team to ensure the delivery of a quality service to key account holders
• Conduct root cause analysis on the service issues and interactions and share with Team leader specialist care for consolidation and action

Qualifications:

• Degree in management or related field.
• 1-3 years experience in Client Relationship Management with strong communication skills.
• Previous client facing experience and strong people skills.
• High level of computer literacy & power point skills.

• Communication Skills (Listening, Verbal, Written)

  
  

• Languages Skills: Excellent English language. Additional language (Arabic/Other)

  
  

The successful candidate will enjoy the following:

• Working at the world’s best Free Zone with highly motivated colleagues

  
  

• A very diverse workforce from all around the globe

  
  

• Well-being initiatives all over the year

  
  

• Market competitive basic salary

  
  

• Housing allowance

  
  

• Transportation allowance

  
  

• National Allowance

  
  

• Annual flight allowance

  
  

• Other alternative family benefits

  
  

• Pension Scheme

  
  

• Discretionary bonus schemes

  
  

• Generous annual leave

  
  

• Medical and life insurance cover

  
  

• Free covered parking

  
  
• Retail discounts with over 450 outlets across JLT.

DMCC is a government entity established in 2002 to enhance commodity trade flows through Dubai. We perform a range of roles which continue to position Dubai as the preferred destination for global commodities trade and DMCC as the world’s No.1 Free Zone.