للتقدم للوظيفة : رابط الوظيفة من هنا. 

_______________________________________

Job Description:Work as "Accountant Support for our software", and give our customers sufficient support to use our cloud ERP software (Daftra), efficiently.

LOCATED IN (Smart Vilage - 6th of October)

Responsibilities include, but are not limited to:Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution. Guide the customer to the best practice of using our software to fit their business needs and requirements. Answer our customer's questions via our call center and resolve their issues via phone, email, or chat. Handling complaints. Hold online meetings with the clients to demonstrate/explain the product's technicalities or to solve critical problems. Testing the system and reporting if there are any bugs.

Working Conditions:5 working days, 8 working hours. Rotational shifts (24/7) on a monthly basis:-(WFH for females for Night& Overnight Shift)-(WFH for males for Overnight Shift) Rotational days off on a monthly basis.

Job Requirements Bachelor’s Degree in Accounting. Must be flexible with the rotational shifts concept. 1+ years of experience as an accountant or in accounting is a must Excellent in using Excel and Accounting programs is a must Excellent communication skills (verbal & written). Excellent customer handling skills.