Manager, Business Account Management

للتقدم للوظيفة : رابط الوظيفة من هنا. 

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الوصف الوظيفي

الأدوار والمسؤوليات

br>As a Tapster you will:/strong>

• Develop and implement account management strategies that focus on enhancing merchant experience, improving retention, and increasing Gross Transaction Value (GTV).

• Ensure consistent delivery of high-quality client support and solutions.

• Serve as the escalation point for key enterprise accounts, ensuring rapid resolution of complex issues while maintaining strong client relationships.

• Conduct executive-level engagements with enterprise clients, promoting collaboration and long-term partnerships.

• Oversee the implementation of SLAs and retention strategies for strategic accounts.

• Collaborate with cross-functional teams, including technical, product, and operations teams, to resolve escalated issues and implement process improvements.

• Drive the adoption of tools, processes, and reporting mechanisms that enhance team efficiency and client satisfaction.

• Ensure internal alignment to optimize payment cycles and implement scalable solutions.

• Analyze account performance and provide strategic insights to enterprise clients to drive GTV growth.

• Lead initiatives to identify and capitalize on upselling or cross-selling opportunities with existing merchants.

• Oversee reporting processes, providing data-driven recommendations to both clients and internal teams.

• Identify opportunities for process improvement within the account management function.

• Share insights with leadership to influence product development, features, or services based on client feedback.

• Ensure ongoing excellence in enterprise account management.

br>

الملف الشخصي المطلوب للمرشحين

What you will bring to the party:/strong>

الوصف الوظيفي

الأدوار والمسؤوليات

br>As a Tapster you will:/strong>

• Develop and implement account management strategies that focus on enhancing merchant experience, improving retention, and increasing Gross Transaction Value (GTV).

• Ensure consistent delivery of high-quality client support and solutions.

• Serve as the escalation point for key enterprise accounts, ensuring rapid resolution of complex issues while maintaining strong client relationships.

• Conduct executive-level engagements with enterprise clients, promoting collaboration and long-term partnerships.

• Oversee the implementation of SLAs and retention strategies for strategic accounts.

• Collaborate with cross-functional teams, including technical, product, and operations teams, to resolve escalated issues and implement process improvements.

• Drive the adoption of tools, processes, and reporting mechanisms that enhance team efficiency and client satisfaction.

• Ensure internal alignment to optimize payment cycles and implement scalable solutions.

• Analyze account performance and provide strategic insights to enterprise clients to drive GTV growth.

• Lead initiatives to identify and capitalize on upselling or cross-selling opportunities with existing merchants.

• Oversee reporting processes, providing data-driven recommendations to both clients and internal teams.

• Identify opportunities for process improvement within the account management function.

• Share insights with leadership to influence product development, features, or services based on client feedback.

• Ensure ongoing excellence in enterprise account management.

br>

الملف الشخصي المطلوب للمرشحين

What you will bring to the party:/strong>

• 4+ years of experience in account management or client relationship roles within Financial Services, Fintech, or a High-Growth Startup.

• Proven success in managing large-scale, strategic enterprise accounts.

• Experience in developing and executing retention, upselling, and performance optimization strategies.

• Strong client-facing and executive-level communication skills, with the ability to establish credibility and trust.

• Proficiency in analyzing data and providing actionable insights to improve client performance.

• Proven ability to inspire and drive a high-performing account management team.

• Familiarity with payment processing systems, reporting tools, and CRMs.

• Advanced proficiency in Excel/Google Sheets for data analysis and reporting.

• Strong analytical mindset with the ability to translate data into actionable insights.

• Experience with workplace tools like Slack, ticketing systems, and CRMs.

الوصف الوظيفي

الأدوار والمسؤوليات

br>As a Tapster you will:/strong>

• Develop and implement account management strategies that focus on enhancing merchant experience, improving retention, and increasing Gross Transaction Value (GTV).

• Ensure consistent delivery of high-quality client support and solutions.

• Serve as the escalation point for key enterprise accounts, ensuring rapid resolution of complex issues while maintaining strong client relationships.

• Conduct executive-level engagements with enterprise clients, promoting collaboration and long-term partnerships.

• Oversee the implementation of SLAs and retention strategies for strategic accounts.

• Collaborate with cross-functional teams, including technical, product, and operations teams, to resolve escalated issues and implement process improvements.

• Drive the adoption of tools, processes, and reporting mechanisms that enhance team efficiency and client satisfaction.

• Ensure internal alignment to optimize payment cycles and implement scalable solutions.

• Analyze account performance and provide strategic insights to enterprise clients to drive GTV growth.

• Lead initiatives to identify and capitalize on upselling or cross-selling opportunities with existing merchants.

• Oversee reporting processes, providing data-driven recommendations to both clients and internal teams.

• Identify opportunities for process improvement within the account management function.

• Share insights with leadership to influence product development, features, or services based on client feedback.

• Ensure ongoing excellence in enterprise account management.

br>

الملف الشخصي المطلوب للمرشحين

What you will bring to the party:/strong>

• 4+ years of experience in account management or client relationship roles within Financial Services, Fintech, or a High-Growth Startup.

• Proven success in managing large-scale, strategic enterprise accounts.

• Experience in developing and executing retention, upselling, and performance optimization strategies.

• Strong client-facing and executive-level communication skills, with the ability to establish credibility and trust.

• Proficiency in analyzing data and providing actionable insights to improve client performance.

• Proven ability to inspire and drive a high-performing account management team.

• Familiarity with payment processing systems, reporting tools, and CRMs.

• Advanced proficiency in Excel/Google Sheets for data analysis and reporting.

• Strong analytical mindset with the ability to translate data into actionable insights.

• Experience with workplace tools like Slack, ticketing systems, and CRMs.

• 4+ years of experience in account management or client relationship roles within Financial Services, Fintech, or a High-Growth Startup.

• Proven success in managing large-scale, strategic enterprise accounts.

• Experience in developing and executing retention, upselling, and performance optimization strategies.

• Strong client-facing and executive-level communication skills, with the ability to establish credibility and trust.

• Proficiency in analyzing data and providing actionable insights to improve client performance.

• Proven ability to inspire and drive a high-performing account management team.

• Familiarity with payment processing systems, reporting tools, and CRMs.

• Advanced proficiency in Excel/Google Sheets for data analysis and reporting.

• Strong analytical mindset with the ability to translate data into actionable insights.

• Experience with workplace tools like Slack, ticketing systems, and CRMs.

• Fluent in English; Arabic is a plus.