للتقدم للوظيفة : رابط الوظيفة من هنا. 

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الوصف الوظيفي

Job :

Main mission:

Reporting to the Regional Management, you will ensure the administrative and operational management of business clients. You will guarantee order entry, complaint processing, and quality customer service to strengthen satisfaction and loyalty.

Your responsibilities:

• Enter, validate, and track customer orders.
• Ensure the accuracy and completeness of data.
• Verify contractual information and ensure rigorous follow-up of each file.
• Process and effectively resolve customer complaints.
• Welcome, advise, and support clients in the agency.
• Inform clients about offers, promotions, and new products.
• Actively participate in retention actions to consolidate the portfolio.
• Report relevant information to the sales force.

Required skills:

• Mastery of computer tools and commercial information systems.
• Great rigor, sense of organization.
• Ability to effectively manage multiple files simultaneously.
• Excellent interpersonal skills and team spirit.
• Strong customer service orientation.
• Analytical skills and ability to make suggestions.

Required profile :

Profile sought:

• Age: 30 years maximum.
• Education: Bac+2/3 in management, commerce, administration, or equivalent.
• Experience: Minimum 2 years in commercial or administrative support, ideally in the telecom or IT services sector.
• Languages: Fluent French

Cities concerned:

Agadir, Aït Melloul, Laâyoune, Errachidia, Fès, Taza, Nador, Oujda, Beni Mellal, Berrechid, El Jadida.