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الوصف الوظيفي

Key Responsibilities:
Logistics & Returns Specialist (PS)

• Incident Resolution: Spearhead the investigation of logistics failures (loss, damage, delays), driving cross-functional coordination to ensure 100% resolution within target SLAs.

• Policy Governance: Audit all return shipments to ensure data integrity and physical compliance, acting as the final gatekeeper for logistics policy adherence.

• Data Strategy: Maintain comprehensive audit trails and deliver actionable insights through daily/weekly performance reports on case health and throughput.

• Strategic Escalation: Monitor aging cases using a risk-based approach, ensuring senior leadership is alerted to potential bottlenecks before they impact the customer.

• Operational Compliance: Audit distribution point performance and DO activities through systematic validation of delivery evidence and service level agreements (SLAs).

• Operational Intelligence: Analyze shipment data to identify courier performance gaps and process weaknesses, contributing to the continuous refinement of logistics SOPs.

Requirements

Skills & Qualifications

Experience: 1 to 2 years in logistics operations, last-mile delivery, returns handling, or a related field.

Attention to Detail: High level of accuracy in case documentation, data entry, and audit record-keeping.

Communication: Good written and verbal communication skills to coordinate with courier partners and internal stakeholders.

Analytical Skills: Basic proficiency in Microsoft Excel to track case volumes, SLA timelines, and return data.

Organizational Skills: Ability to manage multiple open cases simultaneously and prioritize effectively in a fast-paced environment.

Technical Knowledge: Familiarity with logistics or courier management systems is an advantage.

Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Benefits

Why Join dopay?

Why Join dopay?

• Be part of a mission-driven company transforming payroll and financial inclusion in emerging markets.
• A collaborative and inclusive work culture with opportunities for growth and career development.
• Competitive salary and benefits package.
• Opportunity to shape the future of financial technology in Egypt and beyond.

Join us at dopay and be a part of a team that's transforming the financial landscape for the betterment of society in Egypt and beyond!-