لتقدم للوظيفة : من هنا 

__________________________________________________________________

Key Responsibilities

Receive and manage trouble tickets, assign them to technical specialists (including oneself or others), and ensure timely resolution or closure within the defined SLAs in the ticketing system.

Provide telephone support for POS software and other store system-related issues to end-users.

Track, take ownership of, and resolve issues, while fostering end-user satisfaction; monitor the activities of technical support specialists handling assigned tickets.

Offer Remote Access Support via various VPN connections, delivering exceptional customer service through phone calls, emails, and messaging in a fast-paced environment.

Follow up on existing tickets and inquiries as needed, accurately documenting details in a web-based ticketing system.

Effectively manage and prioritize tasks to meet or exceed minimum Service Levels.