للتقدم للوظيفة : رابط الوظيفة من هنا. 

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Job purpose

Responsible to follow up assigned customers' debts including calling and meeting with customers to discuss the settlement of their outstanding accounts. To monitor customers’ adherence to the agreed credit terms, credit limits, and payment terms. To devise a quick course of action in the event of payment default. To prepare weekly, monthly, and quarterly reports and ensure accounts of defaulters are reported.

Job accountabilities

Follow-up and recovery

• Receives the list and files of the customers assigned from the Senior Collection Manager. Studies these files and plans his work program and priorities. Verifies additional information from the Senior Collection Manager or Sales Manager regarding the customer. Classifies the customers to determine the given credit facility of each customer and discusses collection and debt plan with the Senior Collection Manager.
• Calls and arranges formal visits to individual customers to discuss the unpaid dues in their accounts and expresses. Explains company’s policy with regards to the subject and the consequences if the debt is not settled on time.
• Follows up with assigned customers to settle debts on time and ensures the signed agreement between business units and assigned customers are in line with company’s credit policy.
• Monitors customers’ adherence to the agreed payment terms and devises immediate regularization options should there be any default. Informs the customer prior to such defaults and reminds them of the terms and conditions they agreed and signed. Asks the customer for immediate correction of his payment status; otherwise coordinates with the senior to take further actions.
• Provides the customer with missing documents such as invoices, PDN, and credit notes to complete the payment process on time.

Collection management

• Receives company’s bank statements on a daily basis and identifies all the payments with details and sends them to the cash office. Ensures all submitted allocations to the cash office are correctly remitted to customer accounts and informs the senior in case of long overdue debts collected.
• Identifies cash payments from corporate customers and sends them to the cash office to create receipts and allocate on the same day.
• Applies receipts to proper customer invoices on a daily basis.
• Receives cheques from customers, gives the customer a temporary receipt of cheque collection, and submits it to the cash office with customer details.
• Receives returned cheques from the cash office and reports to the senior. Holds all returned cheques in a safe place and contacts the customer to clarify the reasons for the returned cheque. Ensures that payment is done before giving back the returned cheque to the customer.
• Identifies and reports periodically about all customers’ returned cheques to the senior. Escalates the issue to the department manager for further action in case a customer’s cheque frequently returns.
• Coordinates regularly with business units’ sales managers to receive the latest update about the customer profile. Allocates unidentified payments made through banks after receiving the details from the bank or customer and informs the senior.
• Identifies frequently defaulted customers and reports them to the senior. Discusses with the senior an action plan to force those customers to pay within the given credit period.
• Prepares monthly aging reports of customer overdue accounts and mentions the reasons for non-payment.
• Performs other job-related duties such as providing necessary information and supporting documents to the administration as required and any other related jobs assigned by the supervisor.
• Prepares the following reports on a monthly basis to senior management to view the performance of the customer and collection (DSO, top ten, and aging reports by collector).
• Prepares and sends balance confirmations to the top 10 customers quarterly.

Minimum requirements

• Bachelor’s degree in Accounting, Finance, or a related field.
• 6 years of experience in debt management and credit recovery in a similar service industry or bank.
• Regional exposure and retail background are a plus.
• Valid UAE driving licence.
• Proficiency in Arabic and English languages.
• Public relations, interpersonal, and negotiation skills.

About the Company

We are one of the world's leading energy producers, and a primary catalyst for Abu Dhabi’s growth and diversification.

We operate across the entire hydrocarbon value chain, through a network of fully-integrated businesses, with interests that range from exploration, production, storage, refining and distribution, to the development of a wide-range of petrochemical products.

Since 1971, we have created thousands of jobs, driven the growth of a diverse knowledge-based economy, and played a key role in Abu Dhabi’s global emergence.

Today, we continue to look for new and innovative ways to maximize the value of our resources, pioneering those approaches and technologies that will ensure we are able to meet the demands of an ever-changing energy market, and continue to have a positive impact on the Abu Dhabi economy for generations to come.