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Job Description

Job Description:

The Customer Accounts Accountant is responsible for managing and monitoring customer accounts, ensuring accurate financial transactions, timely collections, and proper recording of customer balances. The role involves handling customer payment schedules, collections, Owners’ Association (HOA) and maintenance accounts, and coordinating with Sales, Customer Service, Legal, Engineering, and other departments to ensure accurate customer account management.

Responsibilities:

• Monitor branch accountants and review received checks and deposit documents for accuracy and completeness.

• Review preparation requests and reservation forms across all company branches.

• Review customer reservation forms and ensure they comply with approved pricing lists and the latest approved updates.

• Review customer contracts from a financial perspective in coordination with the Legal Department.

• Coordinate with relevant departments to verify customer-related information, including unit areas, pricing, commissions, and other financial details.

• Monitor the Customer Service system and review customer account entries and transactions.

• Manage and monitor customer accounts, outstanding balances, collections, and payment schedules.

• Prepare and review customer payment schedules and handle approved payment exceptions when required.

• Prepare and calculate early payment discounts for customers.

• Prepare overdue receivables reports and follow up on outstanding customer balances and due payments.

• Handle and monitor Owners’ Association (HOA) accounts, maintenance fees, and maintenance-related transactions.

• Review and calculate maintenance differences and outstanding maintenance balances for customers.

• Prepare quotations and customized payment plans for exhibitions and special sales periods.

• Prepare regular financial reports and analysis as requested by management.

• Respond promptly to inquiries from Customer Service and Sales teams regarding customer accounts, payments, maintenance, and balances.

• Maintain customer documents, accounting records, and related journal entries accurately.

• Record daily accounting entries using Oracle ERP and maintain the required accounting records.

Job Requirements

• Bachelor’s degree in Commerce, Accounting, Finance, or a related field from a recognized university.

• 5–7 years of relevant accounting experience, preferably within the Real Estate or Property Development sector.

• Previous experience in Real Estate or Property Development is highly preferred, particularly in customer accounts and receivables.

• Strong knowledge of accounting principles, Accounts Receivable (AR), Accounts Payable (AP), and customer account management.

• Good understanding of customer collections, payment schedules, reconciliations, and outstanding balances.

• Hands-on experience with Owners’ Association (HOA), maintenance fees, and maintenance differences is preferred.

• Strong analytical and problem-solving skills with excellent attention to detail and accuracy.

• Ability to coordinate effectively with Sales, Customer Service, Legal, Engineering, HR, and other departments.

• Ability to work independently and collaboratively within a team under pressure.

• Proficiency in Microsoft Office applications, especially Excel, and accounting/ERP systems.

• Experience with Oracle ERP is preferred.