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Responsibilities

The HR Officer will be a full-time employee of ZOA Syria. Under the supervision (& full coordination) of the Manager of Operations, the HR Officer will take responsibilities in recruitment, compensation & benefits administration, health insurance, training & performance evaluation and exit process. S/he will coordinate HR practices and objectives that will provide a high-performance culture in a positive and encouraging organizational climate that emphasizes empowerment, quality, productivity and high standards of goal attainment for employees and volunteers.

 Recruitment

• Prepare job postings and coordinate internal and external announcements as appropriate.

• Ensure vacancy descriptions are attractive and accurately match the Position sought to be filled

• Process job applications including initial screening, management of CVs database, forwarding CVs to requesting department/division.

• Arrange for and schedule interviews, participating with requesting manager on interview assessments, and administrate the pre-employment tests.

• Performing reference and background checks.

• Prepare employment and volunteers contracts, amendments in consultation with the Country Director in framework of country practices and labour laws. Assure that contracts (and all documents that should be signed together with contracts) are signed by all employees on the first day of employment and kept safely.

• Coordinate new staff and volunteer induction program (in Damascus for ZOA staff, other locations for volunteers as appropriate) with concerned departments/divisions and conduct HR orientation for national positions.

• Apply ZOA recruitment policy.

 Compensation & Benefits

• Support in preparing monthly payroll with all related deductions and additions.

• Support if needed the finance assistant with the monthly payslips and distribute to all employees within 24 hours of bank transfer.

• Prepare staff time sheets in line with the payroll allocation.

• Prepare in verifying and processing the data related to employee and volunteer status and changes, such as new hires, transfers, leaves of absence, and ensure that the HR database is updated on a regular basis.

• Answer employees and volunteers' inquiries on HR related issues and handle received complaints.

• Responsible for all contractual related matters as we well as registration and deregistration of employees in social security and prepare relevant payment vouchers.

• Support in preparing in personnel salaries reports and submit to the ministry of finance within the pre-defined timeframes.

• Support the programmes department in tasks related to volunteer administration.

• Prepare monthly or weekly payments for service contractors.

• Support in preparing, developing and schedule benefits orientations and other benefits training.

• Remain up to date in relation to Labour Laws/ Social Security and taxation regulations.

• Follow up with the health insurance provider on all claims, requests, and complaints pertaining to health insurance services.

• Coordinate the addition of new hires and cancellation of departing employees from health insurance scheme.

• Ensure HR handbook and Volunteer HR Manual are up to date and suggest relevant changes

• Align with HR ZOA international for HR regulations and practice.

• Actively participate in ZOA HR Community of Practice

 Training & Performance Evaluation:

• Prepare training courses arrangements (internal & external), attending training sessions to evaluate delivery and services, and following up on the completion of training evaluation with all participants and submitting final report to the Country Director.

• Follow up with all line managers while setting annual objectives and developing personal development plans and ensure proper and timely completion of designated forms.

• Coordinating mid-year and end of year performance evaluation process in collaboration with line managers, verify completion of evaluation forms and report findings to the Country Director.

• Coordinate with the MoO, CD and where relevant other CMT members, on performance enhancement plans where necessary, or disciplinary actions against employees, ensure proper procedures are followed and documentation is in place.

• Responsible for following up on the probationary period process.

• Follow up staff health & well-being

 Exit Process

• Initiating the process of concerned resigned employees and volunteers, following up and update the HR database as well as the hard copies related.

• Conduct exit interviews and record reasons for leaving

• Follow up with Finance Department to finalize the clearance and last payment of departing employees within the pre-defined timeframe.

• Prepare letters of reference and letters of experience as appropriate.

- Other duties as required in support of organization deliverables

Qualifications

Knowledge & Experience:

• Bachelor's degree in business administration, preferably in Human Resources Management, or other related field.

• Minimum work experience of 4-5 years in HR, or 2 years’ experience in a similar role.

• Excellent spoken and written command of English.

• Excellent spoken and written command of Arabic;

• Computer literate with good working knowledge of Microsoft Excel, Word and Outlook;

• Experience working with and capacity building local partners is a plus;

• Knowledge in Human Resources Management tools such as organization charts, performance appraisal, job descriptions, staff training and development.

• Good knowledge about HR principles and roles and the Syrian labour law.

• Good knowledge about accounting basics, taxations and social security.

Skills:

• Takes Initiative and works well independently.

• Able to plan and manage own workload.

• Organised and structured.

• Good listener.

• Communicative, open and decisive.

• Result-oriented.

Attitude:

• Flexibility and adaptability.

• Friendly and encouraging attitude.

• Helps bring a positive and caring atmosphere to the organization.

• Solution focused.

• Interpersonal and cross-cultural sensitivity.

• Able to work under pressure and meet deadlines.

• Able to work in a sometimes fluid and insecure environment.