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Job Description

• Accounts Receivable Management:
• Process and post tenant payments (rent, CAM, utilities, etc.) accurately and efficiently to the correct accounts and properties.
• Prepare and distribute monthly tenant invoices/rent statements in a timely manner.
• Perform daily reconciliation of cash receipts and deposits.
• Monitor the accounts receivable aging report and follow up on overdue accounts.
• Investigate and resolve tenant billing discrepancies and payment issues.
• Maintain accurate and up-to-date tenant records in the accounting software (e.g., Yardi, MRI, AppFolio).
• Assist with month-end closing procedures related to accounts receivable.
• Collections:
• Proactively contact tenants with overdue balances via phone and email in a professional and courteous manner.
• Maintain a log of all collection activities and communications.
• Work with tenants to establish payment plans when necessary.
• Escalate persistent delinquencies to the Senior Accountant or Property Manager as per company policy.
• Assist in preparing documentation for legal action or sending accounts to a collection agency, if required.
• Tenant & Internal Support:
• Respond to tenant inquiries regarding their accounts in a timely and professional manner.
• Provide excellent customer service to resolve issues and maintain positive tenant relationships.
• Collaborate closely with the property management team to address tenant-related financial matters.
• Assist the finance team with ad-hoc reports and projects as needed.

Job Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Up to 1 year of experience in an accounting, accounts receivable, or administrative role. Internships and relevant academic projects will be considered.
• Strong proficiency in Microsoft Office Suite, particularly Excel (Pivot Tables, VLOOKUPs a plus).
• Excellent attention to detail and a high degree of accuracy.
• Strong organizational and time-management skills, with the ability to prioritize tasks.
• Professional and clear communication skills, both written and verbal.
• A positive, can-do attitude and a willingness to learn.