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الوصف الوظيفي

الأدوار والمسؤوليات

Responsibilities:

• Lead Handoff: Collaborate with the sales team to transition newly acquired clients smoothly from the sales process to onboarding.
• Client Insights: Share insights and feedback from clients with the sales team to help refine sales strategies and improve client acquisition efforts.
• Product Knowledge: Collaborate with the product team to stay updated on product features and updates that impact the onboarding process.
• Client Needs: Communicate client requirements and feedback to the product team to help inform product improvements and adaptations.
• Reporting: Provide regular updates and reports on client acquisition and onboarding performance, including key metrics and achievements.
• Strategic Alignment: Collaborate with leadership and other internal stakeholders to ensure that client acquisition and onboarding strategies align with overall business objectives
• Initial Engagement: Communicate with prospective clients to understand their needs, present solutions, and guide them through the acquisition process.
• Onboarding: Serve as the primary point of contact for new clients, providing support, training, and resources to ensure a seamless onboarding experience.
• Ongoing Relationship Management: Address client queries, gather feedback, and maintain regular contact to build and sustain strong client relationships.

Profile requirements:

• Bachelor s degree in business administration, Marketing, Communications, or a related field.
• At least 2-4 years of experience in client acquisition, sales, customer success, or a related field.
• Demonstrated experience in managing client onboarding processes and building client relationships.
• Fluent written and spoken Arabic & English essential

Client Relationship Management:

• Strong ability to build and maintain positive relationships with clients.
• Effective communication and interpersonal skills to manage client expectations and resolve issues.

Sales and Acquisition:

• Proficiency in lead generation, prospecting, and converting leads clients.
• Ability to conduct compelling presentations and demonstrations tailored to client needs.

Project Management:

• Excellent organizational and time management skills to handle multiple onboarding processes simultaneously.
• Experience in coordinating with cross-functional teams to achieve client onboarding goals.

Analytical Skills:

• Ability to analyze data and metrics to assess the effectiveness of acquisition and onboarding strategies.
• Proficiency in using CRM and project management tools to track progress and performance.

Technical Proficiency:

• Familiarity with relevant software and tools, such as CRM systems (e.g., Salesforce, HubSpot), onboarding platforms, and Microsoft Office Suite.

الملف الشخصي المطلوب للمرشحين

Bachelor s degree in business administration, Marketing, Communications, or a related field.

A master s degree or relevant certifications may be preferred

At least 2-4 years of experience in client acquisition, sales, customer success, or a related field.

Demonstrated experience in managing client onboarding processes and building client relationships.

Fluent written and spoken Arabic & English essential