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الوصف الوظيفي

About the Job

Responsible to follow up assigned customers debts including calling and meeting with customers to discuss the settlement of their outstanding accounts. To monitor customer’s adherence to the agreed credit terms, credit limits and payment terms. To devise quick course of action in event of payment defaulted. To prepare weekly, monthly and quarterly reports and ensure accounts of defaulters are reported.

Key Responsibilities

Follow-up and Recovery

• Receives the list and files of the customer assigned from the Senior Collection Manager. Studies these files and plan his work program and priorities. Verifies additional information from Senior Collection Manager or Sales Manager regarding the customer. Classifies the customers to determine the given credit facility of each customer and discusses collection and debt plan with the Senior Collection Manager.
• Calls and arranges formal visits to individual customers to discuss the unpaid dues in their accounts and expresses. Explains company’s policy with regards to the subject and the consequences if the debt is not settled on time.
• Follow up with assigned customers to settle debts on time and ensure the signed agreement between business units and assigned customers are in line with company’s credit policy.
• Monitors customer’s adherence to the agreed payment terms and devises immediate regularization option should there be any default. Informs the customer prior to such defaults and reminds them terms and conditions he agreed and signed. Asks the customer immediate correction of his payment status otherwise coordinate with the senior to take further actions.
• Provide the customer with missing documents such as (invoices, PDN, Credit note) to compete the payment process on time.

Job Accountabilities

Collection Management

• Receives company’s bank statements on daily basis and unidentified all the payment with details and send it to cash office. Ensure all submitted allocations to cash office are correctly remitted to customer accounts and inform the senior in case of long overdue debts collected.

  
  

• Identify cash payments from corporate customer and send it to cash office to create receipt and allocated in same day.

  
  

• Applies receipts to proper customer on daily basis invoice.

  
  

• Receives cheque from customers, gives the customer a temporary receipt of cheque collection and submitted to cash office with customer details.

  
  

• Receives returned cheque from the cash office and report the senior. Holds all returned cheques in a safe and contact the customer to clarify the reasons of returned cheque. Ensures that payment is done before giving back the returned cheque to the customer.

  
  

• Identifies and reports periodically about all customers returned cheque to the senior. Escalates the issue to the department manager for further action in case customer’s cheque frequently returns.

  
  

• Coordinates regularly with business units’ sales managers to receive the latest update about the customer profile. Allocate unidentified payments made through Banks after receiving the details from bank or customer and inform the senior.

  
  

• Identifies frequently defaulted customers and report them to the senior. Discusses with the senior an action plan to force those customers to pay within given credit period.

  
  

• Prepares monthly Aging report of customer overdue and mention the reasons non- payment

  
  

Minimum Requirements

• • Bachelor’s degree in accounting, Finance, or a related field.
  • 6 years of experience in debt management and credit recovery in similar service industry or bank.
  • Regional exposure and retail background are a plus.
  • Valid UAE driving licence.
  • Proficiency in Arabic and English language
  • Public relations and negotiation skills