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الوصف الوظيفي

الأدوار والمسؤوليات

ROLES AND RESPONSIBILITIES

Specific Duties and Responsibilities:

• • To design and implement a continuous pro-active, selling strategy and action plan, which will drive the optimisation of hotel profits.
  • To have the foresight to capture any unexpected opportunities, and implement recovery plans to counter act threats to business.
  • To oversee the maximisation of revenues through the combined efforts of the Reservations, Sales & MICE Sales departments.
  • Assists the Director of Sales & Marketing is setting up rate structures and yearly budget.
  • Assists Director of Sales & Marketing in preparation of month end report.
  • Prepares necessary data required for revenue budgets and assist management team in preparing yearly budgets.

Analysis of Data & Reports

• • Prepares and analyses daily, weekly and monthly reports as per company standards.
  • Communicates analysis with management team for necessary and required revenue management decisions to ensure that targets are met.
  • Monitors and analyses room s inventory utilising Revenue Management systems and structure to maximise occupancies and increase revenue including, but not limited to, monitoring room group blocks, demand levels and plan restriction.
  • Monitors competitive environment including pricing and strategies of competition as well as external variables such as city pressure and special events.
  • Assist sales team with performance analysis of hotel s top producing thus accounts, enabling a variable and lucrative pricing proposal for re-contracting.
  • Understands the dynamics of the local, regional and international political and economical market and all demand generators.

Control & Strategies

• • Sets short and long term sale controls and strategies in cooperation with Director of Sales.
  • Communicates controls and selling strategies with all concerned and ensure strict adherence and authorize any expectations.
  • Responds to all group and MICE inquiries applying the selling strategies
  • Liaises with corporate Marketing to ensure promotions / programs are fully understood.

Support & Training

• • Ensures effective succession planning is in place.
  • Assists in recruitment and training of new reservation staff.
  • Maximizes the usage of up selling and assist in up selling techniques
  • Identifies service standard weakness via mystery caller program and provide follow up training.
  • Works closely with other department to ensure the proper training of their team members in relations to the revenue management process.

Maintenance of Systems

• • Ensures booking of systems of systems (rooms and MICE) are regularly maintained and updated thus maximizing the sales potential and data accuracy of reports.
  • Monitors input of data with particular attention to rate controls and status options.
  • Effectively retrieve statistical information.
  • Assisting in introducing new systems.
• • Ensures that all promotions / packages are properly loaded in all applicable systems.
  • Ensures that rate parity is maintained across all distribution channels thus allowing maximum flexibility to capture all market buying patterns.

General Responsibilities

• • Acquires detailed and up to date product knowledge of all area Accor properties.
  • Flexible to adapt sudden increase in working hours as per business needs
  • Organizes own time and set up priorities ensuring maximum use of working day.
  • To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
  • To generally promote and ensure good inter-departmental relations.
  • To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
  • To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
  • To adhere to Company and Hotel rules and regulations at all times.

Occasional Responsibilities

• • To report any equipment failures/problems to the Maintenance Department.
  • Pass any maintenance requests to the Maintenance Department.
  • To participate in any Training/Developments schemes as recommended by senior management.
  • To assist the Duty Manager in any task outlined/detailed by him/her.
  • To comply with any reasonable request made by management to the best of your ability.

Legal Responsibilities

• • Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.